Developing integrated e-tourism services for cultural heritage destinations. - Krassimira Antonova Paskaleva; Jose Angel Azorin (Int. J. Serv. Technol. Manag., 2010)

Soft factors in integrating innovation in advanced e-services. - Krassimira Antonova Paskaleva; Ian Cooper; Jose Angel Azorin (Int. J. Serv. Technol. Manag., 2011)