Audio Segmentation Based Conversational Silence Detection for Contact Center Calls. - Krishnachaitanya Gogineni; Tarun Reddy Yadama; Jithendra Vepa (Interspeech, 2021)

Real-Time Monitoring of Silences in Contact Center Conversations. - Digvijay Ingle; Ayush Kumar; Krishnachaitanya Gogineni; Jithendra Vepa (INTERSPEECH, 2022)