Impact of Consistency in Customer Relationship Management on E-Commerce Shopper Preferences. - A. Ant Ozok; Kristen Oldenburger; Gavriel Salvendy (J. Organ. Comput. Electron. Commer., 2007)

Critical purchasing incidents in e-business. - Kristen Oldenburger; Xinran Lehto; Richard Feinberg; Mark R. Lehto; Gavriel Salvendy (Behav. Inf. Technol., 2008)