Oracle. - Jeremy Ashley; Kristin Desmond (Interactions, 2002)

Success with user-centered design management. - Jeremy Ashley; Kristin Desmond (Interactions, 2005)

What makes UX successful from the executive perspective?: an interview with Mark Vershel. - Kristin Desmond (Interactions, 2007)

Usability Maturity: A Case Study in Planning and Designing an Enterprise Application Suite. - Jeremy Ashley; Kristin Desmond (HCI (10), 2009)