An overview of IBM Service Management. - Alan Ganek; Kristof Kloeckner (IBM Syst. J., 2007)

Message from the Vice President of Strategy and Technology, IBM Software Group. - Kristof Kloeckner (IBM Syst. J., 2008)

Building a cognitive platform for the managed IT services lifecycle. - Kristof Kloeckner; Constantin Adam; Nikos Anerousis; Naga Ayachitula; Muhammed Fatih Bulut; Gargi Dasgupta; Yu Deng 004; Yixin Diao; Nicholas C. Fuller; Sandeep Gopisetty; Milton Hernandez; Jinho Hwang; et al. (IBM J. Res. Dev., 2018)

Transforming the IT Services Lifecycle with AI Technologies - Kristof Kloeckner; John Davis; Nicholas C. Fuller; Giovanni Lanfranchi; Stefan Pappe; Amit M. Paradkar; Larisa Shwartz; Maheswaran Surendra; Dorothea Wiesmann (Springer, 2018)