Applying a generalized choquet integral with signed fuzzy measure based on the complexity to evaluate the overall satisfaction of the patients. - Kuan-Kai Huang; Jiunn-I Shieh; Kuei-Jen Lee; Shih-Neng Wu (ICMLC, 2010)

A DEMATEL method in identifying key success factors of hospital service quality. - Jiunn-I Shieh; Hsin-Hung Wu; Kuan-Kai Huang (Knowl. Based Syst., 2010)

Critical Factors Affecting Medical Treatment Loyalty Based on Taiwan's Framework of Age-Friendly Hospitals: A Regional Hospital Case Study of Taiwan. - Yin-Ju Shih; Kuan-Kai Huang; Hsin-Hung Wu (J. Serv. Sci. Res., 2018)