Interaction Mining: the new Frontier of Call Center Analytics. - Vincenzo Pallotta; Rodolfo Delmonte; Lammert Vrieling; David Walker 012 (DART@AI*IA, 2011)

Une Suite d'interaction de fouille basée sur la compréhension du langage naturel (An Interaction Mining Suite Based On Natural Language Understanding). - Rodolfo Delmonte; Vincenzo Pallotta; Violeta Seretan; Lammert Vrieling; David Walker 012 (TALN (Demonstrations), 2011)