Evaluation of quality of online shopping services in times of COVID-19 based on E-S-QUAL model and Fuzzy TOPSIS method. - Fagner José Coutinho de Melo; Larissa de Arruda Xavier; André Philippi Gonzaga de Albuquerque; Denise Dumke de Medeiros (Soft Comput., 2023)

A Holistic Quality Improvement Model for Food Services: Integrating Fuzzy Kano and PROMETHEE II. - Claudia Editt Tornero Becerra; Fagner José Coutinho de Melo; Larissa de Arruda Xavier; André Philippi Gonzaga de Albuquerque; Aline Amaral Leal Barbosa; Lucas Ambrósio Bezerra de Oliveira; Raíssa Souto Maior Corrêa de Carvalho; Denise Dumke de Medeiros (Syst., 2024)