Agility in Retail Banking: A Numerical Taxonomy of Strategic Service Groups. - Larry J. Menor; Aleda V. Roth; Charlotte H. Mason (Manuf. Serv. Oper. Manag., 2001)

Examining the Influence of Operational Intellectual Capital on Capabilities and Performance. - Larry J. Menor; M. Murat Kristal; Eve D. Rosenzweig (Manuf. Serv. Oper. Manag., 2007)