IT Autopilot: A flexible IT service management and delivery platform for small and medium business. - Steve Mastrianni; David F. Bantz; Kirk A. Beaty; Tom Chefalas; Srikant Jalan; Gautam Kar; Andrzej Kochut; Dongjun Lan; Larry O'Connell; Anca Sailer; Gang Wang; Qingbo Wang; et al. (IBM Syst. J., 2007)