Weaving Intranet Relations - Managing Web Content. - Ulrich Bohnacker; Lars Dehning; Jürgen Franke 003; Ingrid Renz; René Schneider (RIAO, 2000)

Automatic Analysis of Customer Feedback and Inquiries. - Ulrich Bohnacker; Lars Dehning; Jürgen Franke 003; Ingrid Renz (ICEIS (2), 2001)