E-Government Service Delivery Performance: An Adaptation of the Balanced Scorecard to the Public Sector. - Assion Lawson-Body; Jared Keengwe; Laurence Mukankusi; Abdou Illia; Glen Miller (J. Electron. Commer. Organ., 2008)

The Critical Success Factors for Public Sector CRM Implementation. - Assion Lawson-Body; Lori Willoughby; Laurence Mukankusi; Kinvi Logossah (J. Comput. Inf. Syst., 2011)