Language and Technology Literacy Barriers to Accessing Government Services. - Etienne Barnard; Laurens Cloete; Hina Patel (EGOV, 2003)

Initial Experiments on the Effectiveness of Telephone Access to Government Services. - Laurens Cloete; Etienne Barnard; Hina Patel (EGOV, 2004)

Technology in Support of Accessible eGovernment. - Laurens Cloete; Hina Patel; Louis Coetzee; Etienne Barnard (EGOV (Workshops and Posters), 2005)