ASAP: The After-Salesman Problem. - Joris van de Klundert; Laurens Wormer (Manuf. Serv. Oper. Manag., 2010)

ANWB Automates and Improves Service Personnel Dispatching. - Peter van Huigenbosch; Joris van de Klundert; Laurens Wormer (Interfaces, 2011)