Current Issues in Assessing and Improving Documentation Usability. - Stephanie Rosenbaum; Laurie Kantner (CHI Extended Abstracts, 1997)

Usability Studies of WWW Sites: Heuristic Evaluation vs. Laboratory Testing. - Laurie Kantner; Stephanie Rosenbaum (SIGDOC, 1997)

Designing a WinHelp Project for Quick Conversion to Lowest-Common-Denominator HTML-Based Help: A Case Study. - Laurie Kantner; Larry Rusinsky (SIGDOC, 1998)

Alternative methods for field usability research. - Laurie Kantner; Deborah Hinderer Sova; Stephanie Rosenbaum (SIGDOC, 2003)

Web tool for health insurance design by small groups: usability study. - Laurie Kantner; Susan Dorr Goold; Marion Danis; Mike Nowak; Lesa Monroe-Gatrell (CHI Extended Abstracts, 2006)