Improving E-business Customer Relationship Management Systems with Multilevel Secure Data Models. - Nenad Jukic; Boris Jukic; Laurie Meamber; George S. Nezlek (HICSS, 2002)

Implementing Polyinstantiation as a Strategy for Electronic Commerce Customer Relationship Management. - Nenad Jukic; Boris Jukic; Laurie Meamber; George S. Nezlek (Int. J. Electron. Commer., 2002)

Multilevel Information Presentation Strategy and Customer Reaction: An Empirical Investigation in an Online Setting. - Boris Jukic; David A. Kravitz; Nenad Jukic; Amanuel Tekleab; Laurie Meamber; Anthony Dashnaw (J. Organ. Comput. Electron. Commer., 2009)