Perceived Risk for Multiple Services in the Consumer Buying Cycle. - Lawrence F. Cunningham; James H. Gerlach; Michael D. Harper; Deborah L. Kellogg (Int. J. Inf. Syst. Serv. Sect., 2009)

Comparing Hybrid Services in the United States and China. - Lawrence F. Cunningham; Clifford E. Young; Zuohao Hu (Int. J. Inf. Syst. Serv. Sect., 2013)

Apology Strategies for Informal Complaints in Service Recovery and CRM Systems. - Deborah L. Kellogg; Lawrence F. Cunningham (Int. J. Inf. Syst. Soc. Chang., 2014)

An Exploratory Study of Conflict over Paying Debian Developers. - James H. Gerlach; Chorng-Guang Wu; Lawrence F. Cunningham; Clifford E. Young (Int. J. Open Source Softw. Process., 2016)

The Role of Service Recovery in Online Privacy Violation. - Bidyut Bikash Hazarika; James H. Gerlach; Lawrence F. Cunningham (Int. J. E Bus. Res., 2018)