Self-Services - Do Not Leave Your Customers Alone with the Technology. - Daniela Engel; Lena Kryzhanivska; Anna-Luisa Müller; Lea Rupprecht (Wirtschaftsinformatik, 2015)

Process Forecasting: Towards Proactive Business Process Management. - Rouven Poll; Artem Polyvyanyy; Michael Rosemann; Maximilian Röglinger; Lea Rupprecht (BPM, 2018)

The role of the chief process officer in organizations. - Simon Kratzer; Patrick Lohmann; Maximilian Roeglinger; Lea Rupprecht; Michael zur Muehlen (Bus. Process. Manag. J., 2019)

Design heuristics for customer-centric business processes. - Lukas Frank; Rouven Poll; Maximilian Roeglinger; Lea Rupprecht (Bus. Process. Manag. J., 2020)

Customer-centric prioritization of process improvement projects. - Thomas Kreuzer 001; Maximilian Röglinger; Lea Rupprecht (Decis. Support Syst., 2020)