Personalized Digital Customer Services for Consumer Banking Call Centre using Neural Networks. - Xuejie Zhang; Samarth Agarwal; Ruth Choy; Kay Jan Wong; Lecia Lim; Ying Yang Lee; John Jianan Lu (IJCNN, 2020)

False Positive Intent Detection Framework for Chatbot Annotation. - Lecia Kai Heng Lim; Samarth Agarwal; Xuejie Zhang; John Jianan Lu (NLPIR, 2022)