Picking Pearl from Seabed: Extracting Artefacts from Noisy Issue Triaging Collaborative Conversations for Hybrid Cloud Services. - Amar Prakash Azad; Supriyo Ghosh; Ajay Gupta; Harshit Kumar; Prateeti Mohapatra; Lena Eckstein; Leonard Posner; Robert Kern (AAAI, 2022)