Business and Information Technology Alignment Measurement - A Recent Literature Review. - Leonardo Muñoz; Oscar Avila (BIS (Workshops), 2018)

A Model to Assess Customer Alignment Through Customer Experience Concepts. - Leonardo Muñoz; Oscar Avila (BIS (Workshops), 2019)

A model to assess customer alignment through customer experience concepts - Preprint version. - Leonardo Muñoz; Oscar Avila (CoRR, 2019)

Digital capabilities assessment for supporting the transformation of the customer experience. - Leonardo Muñoz; Oscar Avila (CoRR, 2024)