Application of TDMI in Government Informatization. - Li-you Yang; Hongyu Zhao; Yongqiang Wang (ICPCA/SWS, 2012)

Campus Network Operation and Maintenance Management and Service Based on ITIL Service Desk. - Hong-yu Zhao; Yongqiang Wang; Xue-yan Zhang; Li-you Yang (ICPCA/SWS, 2012)

The Role of ITIL-Based Service Desk in Campus E-learning. - Hong-yu Zhao; Xue-yan Zhang; Yongqiang Wang; Li-you Yang (ICPCA/SWS, 2013)