The ABC's of customer support academic and business aspects of customer support: a perspective on marketing our services. - Linda Downing; Ellen M. Jacobson; Doug Chambers (SIGUCCS, 1985)

Micro labs and laser printing: scenarios and solutions. - Anne Webster; Donna Tatro; Cindy Sanford; Linda Downing; Lisa Covi (SIGUCCS, 1987)

Yesterday, I knew all the answers. - Linda Downing; Doug Chambers (SIGUCCS, 1989)