Tracking results from multichannel marketing programs on electronic commerce. - Thomas Kwok; Thao Nguyen; Linh Lam (EC, 2003)

An efficient and systematic method to generate xslt stylesheets for different wireless pervasive devices. - Thomas Kwok; Thao Nguyen; Linh Lam; Kakan Roy (WWW (Alternate Track Papers & Posters), 2004)

An Approach to Hosting Versioned Web Services. - David Frank; Linh Lam; Liana Fong; Ru Fang; Christopher Vignola (IEEE SCC, 2007)

A Web-based and Email Driven Electronic Contract Management System. - Thomas Kwok; Thao Nguyen; Linh Lam; Trieu C. Chieu (ICEBE, 2007)

A Version-aware Approach for Web Service Directory. - Ru Fang; Linh Lam; Liana Fong; David Frank; Christopher Vignola; Ying Chen; Nan Du (ICWS, 2007)

A Version-aware Approach for Web Service Client Application. - Ru Fang; Ying Chen; Liana Fong; Linh Lam; David Frank; Christopher Vignola; Nan Du (Integrated Network Management, 2007)

Dynamic Support for BPEL Process Instance Adaptation. - Ru Fang; Zhile Zou; Corina Stratan; Liana Fong; David Marston; Linh Lam; David Frank (IEEE SCC (1), 2008)

Using an Interface Proxy to Host Versioned Web Services. - David Frank; Linh Lam; Liana Fong; Ru Fang; Manoj Khangaonkar (IEEE SCC (2), 2008)

A Software as a Service with Multi-tenancy Support for an Electronic Contract Management Application. - Thomas Kwok; Thao Nguyen; Linh Lam (IEEE SCC (2), 2008)

Identifying Data Constrained Activities for Migration Planning. - Linh Lam; Qin Tang; Zhile Zou; Liana Fong; David Frank (IEEE SCC, 2009)

A Continuous Long Running Batch Orchestration Model for Workflow Instance Migration. - David Frank; Liana Fong; Linh Lam (IEEE SCC, 2010)

SLA impact modeling for service engagement. - Yixin Diao; Linh Lam; Larisa Shwartz; David M. Northcutt (CNSM, 2013)

Predicting service delivery cost for non-standard service level agreements. - Yixin Diao; Linh Lam; Larisa Shwartz; David M. Northcutt (NOMS, 2014)

Modeling the Impact of Service Level Agreements During Service Engagement. - Yixin Diao; Linh Lam; Larisa Shwartz; David M. Northcutt (IEEE Trans. Netw. Serv. Manag., 2014)