An Agile Customer-Centered Method: Rapid Contextual Design. - Hugh R. Beyer; Karen Holtzblatt; Lisa Baker (XP/Agile Universe, 2004)

Rapid user centered design techniques: challenges and solutions. - Karen Holtzblatt; Joerg Beringer; Lisa Baker (CHI Extended Abstracts, 2005)

Using Persona with XP at LANDesk Software, an Avocent Company. - David Broschinsky; Lisa Baker (AGILE, 2008)