Implementing the Microsoft Office User Specialist Program. - Lisa Veloz (SIGUCCS, 1999)

Developing a valuable tool for IT staff: increasing efficiency and communication with an intranet. - Ryan LeBreton; Lisa Veloz (SIGUCCS, 2003)

The road less traveled: staff-driven re-org. - Jeannie Zappe; Brian Hoyt; Lisa Veloz (SIGUCCS, 2003)