What do Support Analysts Know About Their Customers? On the Study and Prediction of Support Ticket Escalations in Large Software Organizations. - Lloyd Montgomery; Daniela E. Damian (RE, 2017)

ECrits - Visualizing Support Ticket Escalation Risk. - Lloyd Montgomery; Emma Reading; Daniela E. Damian (RE, 2017)

Predicting developers' IDE commands with machine learning. - Tyson Bulmer; Lloyd Montgomery; Daniela E. Damian (MSR, 2018)

How Angry are Your Customers? Sentiment Analysis of Support Tickets that Escalate. - Colin M. Werner; Gabriel Tapuc; Lloyd Montgomery; Diksha Sharma; Sanja Dodos; Daniela E. Damian (AffectRE@RE, 2018)

Research on NLP for RE at the University of Hamburg: A Report. - Davide Fucci; Christoph Stanik; Lloyd Montgomery; Zijad Kurtanovic; Timo Johann; Walid Maalej (REFSQ Workshops, 2018)

Customer support ticket escalation prediction using feature engineering. - Lloyd Montgomery; Daniela E. Damian; Tyson Bulmer; Shaikh Quader (Requir. Eng., 2018)

Renovating Requirements Engineering: First Thoughts to Shape Requirements Engineering as a Profession. - Yen Dieu Pham; Lloyd Montgomery; Walid Maalej (RE Workshops, 2019)

A Simple NLP-based Approach to Support Onboarding and Retention in Open Source Communities. - Christoph Stanik; Lloyd Montgomery; Daniel Martens; Davide Fucci; Walid Maalej (SE/SWM, 2019)

Towards a Live Anonymous Question Queue To Address Student Apprehension. - Lloyd Montgomery; Guy Evans; Francis Harrison; Daniela E. Damian (CoRR, 2019)

Escalation Prediction using Feature Engineering: Addressing Support Ticket Escalations within IBM's Ecosystem. - Lloyd Montgomery (CoRR, 2020)

Author Correction: Customer support ticket escalation prediction using feature engineering. - Lloyd Montgomery; Daniela E. Damian; Tyson Bulmer; Shaikh Quader (Requir. Eng., 2020)

Empirical Research on Requirements Quality: A Systematic Mapping Study - Dataset. - Lloyd Montgomery; Davide Fucci; Abir Bouraffa; Lisa Scholz; Walid Maalej (Zenodo, 2021)

Empirical Research on Requirements Quality: A Systematic Mapping Study - Dataset. - Lloyd Montgomery; Davide Fucci; Abir Bouraffa; Lisa Scholz; Walid Maalej (Zenodo, 2021)

Empirical Research on Requirements Quality: A Systematic Mapping Study - Dataset. - Lloyd Montgomery; Davide Fucci; Abir Bouraffa; Lisa Scholz; Walid Maalej (Zenodo, 2021)

An Exploratory Study of Documentation Strategies for Product Features in Popular GitHub Projects. - Tim Puhlfürß; Lloyd Montgomery; Walid Maalej (ICSME, 2022)

An Alternative Issue Tracking Dataset of Public Jira Repositories. - Lloyd Montgomery; Clara Marie Lüders; Walid Maalej (MSR, 2022)

A Live Extensible Ontology of Quality Factors for Textual Requirements. - Julian Frattini; Lloyd Montgomery; Jannik Fischbach; Michael Unterkalmsteiner; Daniel Méndez 001; Davide Fucci (RE, 2022)

Preface: 5th Workshopon Natural Language Processing for Requirements Engineering (NLP4RE). - Fabiano Dalpiaz; Davide Dell'Anna; Sylwia Kopczynska; Lloyd Montgomery (REFSQ Workshops, 2022)

Empirical research on requirements quality: a systematic mapping study. - Lloyd Montgomery; Davide Fucci; Abir Bouraffa; Lisa Scholz; Walid Maalej (Requir. Eng., 2022)

Correction to: Empirical research on requirements quality: a systematic mapping study. - Lloyd Montgomery; Davide Fucci; Abir Bouraffa; Lisa Scholz; Walid Maalej (Requir. Eng., 2022)

Requirements Quality Factor Ontology. - Julian Frattini; Lloyd Montgomery; Jannik Fischbach; Michael Unterkalmsteiner; Daniel Méndez 001; Davide Fucci (Zenodo, 2022)

Requirements Quality Factor Ontology. - Julian Frattini; Lloyd Montgomery; Jannik Fischbach; Michael Unterkalmsteiner; Daniel Méndez 001; Davide Fucci (Zenodo, 2022)

Requirements Quality Factor Ontology. - Julian Frattini; Lloyd Montgomery; Jannik Fischbach; Michael Unterkalmsteiner; Daniel Méndez 001; Davide Fucci (Zenodo, 2022)

An Exploratory Study of Documentation Strategies for Product Features in Popular GitHub Projects (Replication Package). - Tim Puhlfürß; Lloyd Montgomery; Walid Maalej (Zenodo, 2022)

An Exploratory Study of Documentation Strategies for Product Features in Popular GitHub Projects (Replication Package). - Tim Puhlfürß; Lloyd Montgomery; Walid Maalej (Zenodo, 2022)

An Exploratory Study of Documentation Strategies for Product Features in Popular GitHub Projects (Replication Package). - Tim Puhlfürß; Lloyd Montgomery; Walid Maalej (Zenodo, 2022)

Let's Stop Building at the Feet of Giants: Recovering unavailable Requirements Quality Artifacts. - Julian Frattini; Lloyd Montgomery; Davide Fucci; Jannik Fischbach; Michael Unterkalmsteiner; Daniel Méndez 001 (REFSQ Workshops, 2023)

Recovery of unavailable Requirements Quality Artifacts. - Julian Frattini; Lloyd Montgomery; Davide Fucci; Jannik Fischbach; Michael Unterkalmsteiner; Daniel Méndez 001 (Zenodo, 2023)

Recovery of unavailable Requirements Quality Artifacts. - Julian Frattini; Lloyd Montgomery; Davide Fucci; Jannik Fischbach; Michael Unterkalmsteiner; Daniel Méndez 001 (Zenodo, 2023)

Recovery of unavailable Requirements Quality Artifacts. - Julian Frattini; Lloyd Montgomery; Davide Fucci; Jannik Fischbach; Michael Unterkalmsteiner; Daniel Méndez 001 (Zenodo, 2023)

Recovery of unavailable Requirements Quality Artifacts. - Julian Frattini; Lloyd Montgomery; Davide Fucci; Jannik Fischbach; Michael Unterkalmsteiner; Daniel Méndez 001 (Zenodo, 2023)

Recovery of unavailable Requirements Quality Artifacts. - Julian Frattini; Lloyd Montgomery; Davide Fucci; Jannik Fischbach; Michael Unterkalmsteiner; Daniel Méndez 001 (Zenodo, 2023)

Requirements Quality Theory: State-of-the-Art. - Julian Frattini; Lloyd Montgomery; Jannik Fischbach; Daniel Méndez 001; Davide Fucci; Michael Unterkalmsteiner (Zenodo, 2023)

Requirements quality research: a harmonized theory, evaluation, and roadmap. - Julian Frattini; Lloyd Montgomery; Jannik Fischbach; Daniel Méndez 001; Davide Fucci; Michael Unterkalmsteiner (Requir. Eng., 2023)

Applying Bayesian Data Analysis for Causal Inference about Requirements Quality: A Replicated Experiment. - Julian Frattini; Davide Fucci; Richard Torkar; Lloyd Montgomery; Michael Unterkalmsteiner; Jannik Fischbach; Daniel Méndez 001 (CoRR, 2024)

Mining Issue Trackers: Concepts and Techniques. - Lloyd Montgomery; Clara Marie Lüders; Walid Maalej (CoRR, 2024)

Requirements quality research artifacts: Recovery, analysis, and management guideline. - Julian Frattini; Lloyd Montgomery; Davide Fucci; Michael Unterkalmsteiner; Daniel Méndez 001; Jannik Fischbach (J. Syst. Softw., 2024)

Mining Issue Trackers: Concepts and Techniques. - Lloyd Montgomery; Clara Marie Lüders; Walid Maalej (Zenodo, 2024)

!! OUTDATED OLD !! See: https://zenodo.org/doi/10.5281/zenodo.11424097. - Lloyd Montgomery; Clara Marie Lüders; Walid Maalej (Zenodo, 2024)

Applying bayesian data analysis for causal inference about requirements quality: a controlled experiment. - Julian Frattini; Davide Fucci; Richard Torkar; Lloyd Montgomery; Michael Unterkalmsteiner; Jannik Fischbach; Daniel Méndez 001 (Empir. Softw. Eng., 2025)

How (Not) To Write a Software Engineering Abstract. - Lutz Prechelt; Lloyd Montgomery; Julian Frattini; Franz Zieris (CoRR, 2025)

Issue Tracking Ecosystems: Context and Best Practices. - Lloyd Montgomery (CoRR, 2025)