AI in the Workplace: Exploring Chatbot Use and Users' Emotions. - Lorentsa Gkinko; Amany R. Elbanna (I3E, 2021)

Chatbots at Work: A Taxonomy of the Use of Chatbots in the Workplace. - Lorentsa Gkinko; Amany R. Elbanna (I3E, 2021)

Good Morning Chatbot, Do I Have Any Meetings Today? Investigating Trust in AI Chatbots in a Digital Workplace. - Lorentsa Gkinko; Amany R. Elbanna (TDIT, 2022)

AI chatbots sociotechnical research: An overview and future directions. - Lorentsa Gkinko; Amany R. Elbanna (STPIS, 2022)

Hope, tolerance and empathy: employees' emotions when using an AI-enabled chatbot in a digitalised workplace. - Lorentsa Gkinko; Amany R. Elbanna (Inf. Technol. People, 2022)

The appropriation of conversational AI in the workplace: A taxonomy of AI chatbot users. - Lorentsa Gkinko; Amany R. Elbanna (Int. J. Inf. Manag., 2023)