The human side of human-chatbot interaction: A systematic literature review of ten years of research on text-based chatbots. - Amon Rapp; Lorenzo Curti; Arianna Boldi (Int. J. Hum. Comput. Stud., 2021)

Collaborating with a Text-Based Chatbot: An Exploration of Real-World Collaboration Strategies Enacted during Human-Chatbot Interactions. - Amon Rapp; Arianna Boldi; Lorenzo Curti; Alessandro Perrucci; Rossana Simeoni (CHI, 2023)

How Do People Ascribe Humanness to Chatbots? An Analysis of Real-World Human-Agent Interactions and a Theoretical Model of Humanness. - Amon Rapp; Arianna Boldi; Lorenzo Curti; Alessandro Perrucci; Rossana Simeoni (Int. J. Hum. Comput. Interact., 2024)