Dual-Ascent Procedures for Multicommodity Location-Allocation Problems with Balancing Requirements. - Teodor Gabriel Crainic; Louis Delorme (Transp. Sci., 1993)

Call-type dependence in multiskill call centers. - Amel Jaoua; Pierre L'Ecuyer; Louis Delorme (Simul., 2013)

Scheduling Agents Using Forecast Call Arrivals at Hydro-Québec's Call Centers. - Marie Pelleau; Louis-Martin Rousseau; Pierre L'Ecuyer; Walid Zegal; Louis Delorme (CP, 2014)