The Human-Side of Service Engineering: Advancing Technology's Impact on Service Innovation. - Wojciech Cellary; Louis E. Freund; Stephen K. Kwan; Christine Leitner; Jim Spohrer (AHFE (8), 2021)

A Proposed Roadmap to Close the Gap Between Undergraduate Education and STEM Employment Across Industry Sectors. - Yassi Moghaddam; Stephen Kwan; Louis E. Freund; Martha G. Russell (AHFE (8), 2021)