Web sites of the Fortune 500 companies: Facing customers through home pages. - Chang Liu 027; Kirk P. Arnett; Louis M. Capella; Robert C. Beatty (Inf. Manag., 1997)

Key Dimensions of Web Design Quality as Related to Consumer Response. - Chang Liu 027; Kirk P. Arnett; Louis M. Capella; Ronald D. Taylor (J. Comput. Inf. Syst., 2001)