Cross-Cultural Fear of Online Identity Theft: A Comparison Study and Scale Refinement. - Gianfranco Walsh; Patrick Hille; Edward Shiu; Louise Hassan; Ikuo Takahashi (ICIS, 2018)

Effectiveness of post-service failure email-based recovery efforts: some experimental evidence. - Gianfranco Walsh; Mario Schaarschmidt; Edward Shiu; Louise Hassan (ICIS, 2019)

Fear of Online Consumer Identity Theft: Cross-Country Application and Short Scale Development. - Gianfranco Walsh; Edward Shiu; Louise Hassan; Patrick Hille; Ikuo Takahashi (Inf. Syst. Frontiers, 2019)