Customer's loyalty and perception of ISO 9001 in online banking. - Luc Honore Petnji Yaya; Frederic Marimon; Martí Casadesús (Ind. Manag. Data Syst., 2011)

Improving Innovation and Customer Satisfaction through Systems Integration. - Alexandra Simon; Luc Honore Petnji Yaya (Ind. Manag. Data Syst., 2012)

Can ISO 9001 improve service recovery? - Luc Honore Petnji Yaya; Frederic Marimon; Martí Casadesús (Ind. Manag. Data Syst., 2013)

Can integration difficulties affect innovation and satisfaction? - Alexandra Simon; Luc Honore Petnji Yaya; Stanislav Karapetrovic; Martí Casadesús (Ind. Manag. Data Syst., 2014)

Service quality assessment of public transport and the implication role of demographic characteristics. - Luc Honore Petnji Yaya; Mireia Frigola Fortià; Carme Saurina Canals; Frederic Marimon (Public Transp., 2015)