Ecosystem of Social Media Listening Practices for Crisis Management. - Lucia Castro Herrera; Tim A. Majchrzak; Devinder Thapa (I3E, 2021)

Principles for the Arrangement of Social Media Listening Practices in Crisis Management. - Lucia Castro Herrera; Tim A. Majchrzak; Devinder Thapa (INTAP, 2021)

Configuring Social Media Listening Practices in Crisis Management. - Lucia Castro Herrera (ISCRAM, 2021)

Community Segmentation and Inclusive Social Media Listening. - Lucia Castro Herrera; Terje Gjøsæter (ISCRAM, 2022)

InCReASE: A Dynamic Framework Towards Enhancing Situational Awareness in Cyber Incident Response. - Jarl Andreassen; Martin Eileraas; Lucia Castro Herrera; Nadia Saad Noori (ITDRR, 2022)

Attributes of Continuity in Support Information Systems: A Study of Social Media Listening Experiences. - Lucia Castro Herrera; Maryam Shahbazi; Tim A. Majchrzak; Terje Gjøsæter; Deborah Bunker (AMCIS, 2023)

Signals of Transition in Crisis Management: Insights from a Study of Social Media Use in Public Service Organizations. - Lucia Castro Herrera; Terje Gjøsæter; Tim A. Majchrzak; Devinder Thapa (HICSS, 2023)

Signals of Transition in Support Systems: A Study of the use of Social Media Analytics in Crisis Management. - Lucia Castro Herrera; Terje Gjøsæter; Tim A. Majchrzak; Devinder Thapa (ACM Trans. Soc. Comput., 2025)