Modeling the user interface. - Lucia Marchisio; Enrico Ronco; Roberto Saracco (IEEE Commun. Mag., 1993)

TMN Management of Pan-European IN-based Freephone Service. - Lucia Marchisio; Olivier Renault (NOMS, 1996)

Trouble ticketing X interfaces international private leased data circuits and international freephone service. - Stefan Covaci; Lucia Marchisio; David J. Milham (NOMS, 1998)