Performance measurement of the after-sales service network - Evidence from the automotive industry. - Paolo Gaiardelli; Nicola Saccani; Lucrezia Songini (Comput. Ind., 2007)

Product-Service Portfolio Configuration vs. Economic and Financial Results: An Empirical Analysis in the Italian Truck Industry. - Paolo Gaiardelli; Giuditta Pezzotta; Barbara Resta; Lucrezia Songini (ICServ, 2013)

Aligning Product-Service Offerings with Customer Expectations. - Paolo Gaiardelli; Giuditta Pezzotta; Barbara Resta; Lucrezia Songini (ICServ, 2014)