CRM + e-Benefit: an eGovernment Tax-System Initiative. - Mauricio Minuto Espil; Luis Landoni; Santiago Montoya; Eduardo Finn; Daniel Minuto Espil (EGOV (Workshops and Posters), 2005)

Hidden Negative Social Effects of Poor e-Government Services Design. - Enrique Stanziola; Mauricio Minuto Espil; Luis Landoni; Santiago Montoya (EGOV, 2006)