Determinants of innovation through a knowledge-based theory lens. - Daniel Arias-Aranda; Luis M. Molina-Fernández (Ind. Manag. Data Syst., 2002)

A dynamic evaluation of factors determining the quality of service perceived by clients: an empirical analysis focused on the consultancy sector. - Leopoldo J. Gutierrez Gutierrez; Francisco José Martínez-López; Luis M. Molina-Fernández (Int. J. Serv. Technol. Manag., 2006)