The hidden costs of digital self-service: administrative burden, vulnerability and the role of interpersonal aid in Norwegian and Brazilian welfare services. - Hanne Höglund Rydén; Luiz De Andrade (ICEGOV, 2023)

Mitigating Administrative Burdens: Understanding the Role of Intermediaries in Co-producing Digital Self-services. - Hanne Höglund Rydén; Sara Hofmann; Luiz Henrique Alonso de Andrade; Ida Heggertveit (ePart, 2024)