E-Mail Bounce Management Using Text Mining. - Lukas Grieser; Hajo Hippner; Klaus D. Wilde (HICSS, 2009)

Adaptive Right-Time Technologies in Customer Relationship Management. - Lukas Grieser; Klaus D. Wilde (Bus. Inf. Syst. Eng., 2010)

Adaptive-Right-Time-Technologien im Customer Relationship Management. - Lukas Grieser; Klaus D. Wilde (Wirtschaftsinf., 2010)