Where's the "party" in "multi-party"?: analyzing the structure of small-group sociable talk. - Paul M. Aoki; Margaret H. Szymanski; Luke D. Plurkowski; James D. Thornton; Allison Woodruff; Weilie Yi (CSCW, 2006)

The Implications of Interactional "Repair" for Human-Robot Interaction Design. - Luke D. Plurkowski; Maurice Chu; Erik Vinkhuyzen (Web Intelligence/IAT Workshops, 2011)

How can I help you today?: the knowledge work of call center agents. - Peggy Szymanski; Luke D. Plurkowski; Patricia Swenton-Wall; Jennifer Englert (PDC (2), 2012)

Collaborative Human-Machine Interaction in Mobile Phone Support Centers: A Case Study. - Kyle Dent; Luke D. Plurkowski; John Maxwell (IHSI, 2018)