G2C e-government: Shanghai social security and citizen services. - Pengzhu Zhang; Fangfang Xu; Luquan Jiang; Ruyi Ge (ICEC, 2005)

Community e-government coordination work platform. - Luquan Jiang; Pengzhu Zhang; Huanchen Wang (DG.O, 2005)

Improving the quality of public services: case study of Shanghai social security and citizen services system. - Pengzhu Zhang; Fangfang Xu; Luquan Jiang (DG.O, 2005)