Modelling of the Patient Care Process: a Two-Way Journey from a Hospital Case Study to Ontological, Epistemological and Methodological Challenges. - Elena Gospodarevskaya; Leonid Churilov; Lyn Wallace (PACIS, 2004)

Modelling the Patient Care Process of an Acute Care Ward in a Public Hospital: A Methodological Perspective. - Elena Gospodarevskaya; Leonid Churilov; Lyn Wallace (HICSS, 2005)