Quality-Speed Conundrum: Trade-offs in Customer-Intensive Services. - Krishnan S. Anand; M. Fazil Paç; Senthil K. Veeraraghavan (Manag. Sci., 2011)

When to adopt a service innovation: Nash equilibria in a competitive diffusion framework. - M. Fazil Paç; Sergei Savin; Chander K. Velu (Eur. J. Oper. Res., 2018)