A Multi-Objective Green Vehicle Routing Problem with Node Functionality Decisions and Location-dependent Demand for the Recycling Waste Sector. - M. L. Tee; D. E. Cruz (IEEM, 2024)

Establishing the Relationship Between Key Performance Indicators in Automated Customer Support Services and the Factors that Drive Customer Satisfaction. - M. L. Tee; Richard C. Li (IEEM, 2024)