Modeling and Analysis of Call Center Arrival Data: A Bayesian Approach. - Refik Soyer; M. Murat Tarimcilar (Manag. Sci., 2008)

Modeling latent sources in call center arrival data. - Joshua Landon; Fabrizio Ruggeri 001; Refik Soyer; M. Murat Tarimcilar (Eur. J. Oper. Res., 2010)