Building trust in internet banking: a trustworthiness perspective. - Pay Ling Yu; M. S. Balaji; Kok Wei Khong (Ind. Manag. Data Syst., 2015)

Technology-Mediated Sharing Economy: Understanding User Participation in Collaborative Consumption through the Benefitcost Perspective. - Zach W. Y. Lee; Tommy K. H. Chan; M. S. Balaji; Alain Yee-Loong Chong (PACIS, 2016)

Determinants of negative word-of-mouth communication using social networking sites. - M. S. Balaji; Kok Wei Khong; Alain Yee-Loong Chong (Inf. Manag., 2016)

Why people participate in the sharing economy: an empirical investigation of Uber. - Zach W. Y. Lee; Tommy K. H. Chan; M. S. Balaji; Alain Yee-Loong Chong (Internet Res., 2018)

Measuring brand-related content in social media: a socialization theory perspective. - Naghmeh Sabermajidi; Naser Valaei; M. S. Balaji; See-Kwong Goh (Inf. Technol. People, 2020)

A multi-method approach to examining consumer intentions to use smart retail technology. - Syed Muhammad Fazal-e-Hasan; Alireza Amrollahi; Gary Mortimer; Sujana Adapa; M. S. Balaji (Comput. Hum. Behav., 2021)