The impact of retrials on call center performance. - M. Salah Aguir; Fikri Karaesmen; O. Zeynep Aksin; Fabrice Chauvet (OR Spectr., 2004)

On the interaction between retrials and sizing of call centers. - M. Salah Aguir; O. Zeynep Aksin; Fikri Karaesmen; Yves Dallery (Eur. J. Oper. Res., 2008)

On the performance of the base-stock inventory system under a compound Erlang demand distribution. - Safa Saidane; Mohamed Zied Babai; M. Salah Aguir; Ouajdi Korbaa (Comput. Ind. Eng., 2013)