Optimizing Service Attributes: The Seller's Utility Problem. - Fred F. Easton; Madeleine E. Pullman (Decis. Sci., 2001)

Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors. - Madeleine E. Pullman; Michael A. Gross (Decis. Sci., 2004)

Scheduling workforce relief breaks in advance versus in real-time. - Gary M. Thompson; Madeleine E. Pullman (Eur. J. Oper. Res., 2007)